Primary Responsibilities Provide quality customer service by achieving consistent customer satisfaction (CSAT) ratings while always focusing on resolving cases efficiently and utilizing time productively Assisting users with payment, billing system and other queries Identify, recommend and implement process improvements Proactively ask question and maintain an awareness of the client's business, operational activities, and processes within their team area Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required...