Key Responsibilities (including but not limited to): Act as the first point of contact for all IT support issues via phone, email, or ticketing system (ServiceNow). Log, prioritise, escalate, and resolve incidents and service requests in line with SLAs and standard procedures. […]
Perform user administration tasks including: Creating/amending user accounts and mailboxesusing Active Directory, Microsoft 365, and Azure AD. Managing password resets, distribution lists, shared mailboxes, and multi-factor authentication (MFA). Adjusting access controls and file/folder permissions on network shares....