The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA’s.
The Quality Analyst must monitor, evaluate, council and document employee’s quality performance and provide coaching assistance as needed to meet goals and expectations. […]
• Delivers just-in-time training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis […]
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