Chair daily/weekly team meetings to discuss KPI's (e.g. Call Answer Rates, Trustscore targets), updates on products, promotions and initiatives, points of interest, or ongoing customer queries Hold weekly performance reviews with individual team members to discuss performance […]
Ensure focussed support to the logistics and dispatch teams, that delivery information to existing orders is correct and that any concerns around deliverability and dispatch are raised and addressed with the appropriate team members and managers […]
Communicate effectively with internal and external stakeholders to improve...