A global organisation is seeking a ServiceNow Business Analyst to support and enhance its ServiceNow platform throughout the current implementation process. This is a key role within the IT team, focused on optimising ITSM processes, driving platform improvements, and delivering stakeholder value. […]
Maintain and enhance the ServiceNow platform, including biannual upgrades and new workflow development.
Analyse business needs, document requirements, and configure the platform accordingly. […]
Collaborate with cross-functional teams to improve IT service delivery and reporting. […]
Deep understanding...