Given the size of TD Securities in the region, the Workspace Support Team Lead will be expected to manage a diverse set of activities, and while full training will be given, the engineers are expected to be self-starters, and are expected to work to identify solutions, often in conjunction with colleagues in Toronto as part of the wider TD Bank organization. […]
Establish performance metrics and ensure adherence to service level agreements (SLAs) and operational standards Manage the receipt of incoming service requests through various communication channels Prioritization of support calls and requests...