The Team Leader will play a critical role in service delivery, with responsibility for building and developing a team of Customer Operations Specialist (COSs) to achieve set targets, with a very strong focus on individual coaching and an integral contributor to the team to deliver performance magic.  […]
To oversee team and individual performance through continuous engagement with dedicated Quality Analysts (QAs) and be accountable for team performance development.  […]
To maintain team staffing levels in accordance with ongoing servicing requirements (daily scheduling, scheduling of annual leave...